What is the purpose of the FDIC’s Consumer Assistance Program?

The purpose of the FDIC’s Consumer Assistance Program is to assist consumers with questions and complaints. This program serves as a resource for individuals who may have issues relating to their banking experiences, such as concerns about account management, miscommunication with financial institutions, or disputes over transactions. It is designed to ensure that consumers have access to information and support regarding their rights and the services they receive from banks, promoting a more informed and protected banking experience.

In the context of consumer advocacy and protection, this type of support is essential to help consumers negotiate the complexities of financial services and obtain resolutions for their concerns. The other choices do not align with the core mission of this program; elevating consumer awareness and facilitating effective communication between consumers and financial institutions is the hallmark of the Consumer Assistance Program.